REFUNDS AND EXCHANGES
If the fitovers, clip-ons, flip-ups or accessories that you ordered do not fit as expected or you are not 100% satisfied with your purchase for any reason, we offer a hassle-free 14-day exchange or refund policy to give you peace of mind. Please note that you are responsible for shipping the products back to us and we recommend using a trackable shipping method.
Returning Merchandise for Refund
Our hassle-free 14-day money-back guarantee is designed to give you peace of mind. If you’re not 100% satisfied with your purchase, you can return it within 14 days and we will happily provide you with a full refund. Please note that you are responsible for shipping the products back to us and we recommend using a trackable shipping method.
You can return most new, resaleable items within 14 days of delivery for a full refund, as noted below:
- To initiate a return, please contact Live Eyewear customer service by email at [email protected].
- If you are requesting a refund, it will be for the full value of the returned items (including original shipping costs), unless otherwise noted.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit method within 5 to 10 days of the date that the return is accepted by Live Eyewear B.V.
- If any items or packaging are not returned or are damaged, a restocking fee may apply.
- Individual products may be excluded from this guarantee.
Returning Merchandise for Exchange
Any item(s) purchased from this website may be exchanged within 14 days for a similar item(s) of equal value. Items must be in new, resaleable condition. Please note that you are responsible for shipping the products back to us and we recommend using a trackable shipping method. Please follow these instructions to return merchandise for exchange;
- Please note on a copy of the original packing list which item(s) you would like in exchange for the item(s) you originally purchased.
- Submit the exchange processing fee below to cover the shipping and handling charges associated with sending the exchanged product(s) to you. Once you have submitted the exchange fee, you will receive a confirmation email. Please print this email and include it with your returned item(s).
- Ship your return package with the exchange item(s), a copy of the original packing list with exchange items noted, and a printed copy of the exchange fee payment confirmation email to;
Live Eyewear B.V.
9231 DW Surhuisterveen
Once we have received your items for exchange, the exchange will be processed within 3-5 business days. If you have additional questions or need further assistance, please contact our customer service at [email protected]