Live Eyewear takes great pride in maintaining the highest level of brand integrity—integrity that can be found in our customer service, the unrivaled quality of our products, and our choice of retail partners. We carefully select only those retailers who agree to sell Live Eyewear products according to the high standards we’ve set forth, and we’ll decline to work with any retailers who fall short of excellence in any of the categories below:
Dedication to the Craft
It’s important to us that all of our authorised retailers are eyecare and eyewear professionals. Optometrists, ophthalmologists, and opticians have the expertise and specialized knowledge to understand and explain how the technologies behind our professional-grade fitovers create the best visual experience possible.
Our network of eyecare professionals know no two eyes are the same. They’ll help you evaluate and find the ideal sunwear, low vision aid, or specialty lens system that will best suit your eyecare needs and activity. Their extensive experience and knowledge will provide you with valuable insights for purchasing just the right pair.
Commitment to Excellence
We only choose to partner with specialists that share our relentless pursuit of perfection in both product quality and service. Our authorised retailers pride themselves on providing you with an above and beyond experience that you won’t find from mass retailers and home shopping networks.
All of our retailers use their focused, localized experience in an effort to keep their communities healthy, happy, and active. Their representatives build meaningful relationships with their clientele to better serve their needs and provide the best service they can.
To ensure that all Cocoons wearers receive genuine, authorised Live Eyewear products—as well as the support that comes with them—we selectively choose the retailers authorised to sell our products. We will only do business with retailers we know will provide a level of service we’re proud to associate with our brand.
Websites like ebay.com, ratuken.com, buy.com, and jet.com, which provide an open marketplace for many vendors of goods both legitimate and otherwise, are not considered authorised retailers. Because of the proliferation of unauthorised products on these sites without any formal controls on behalf of the site itself, we no longer sell to these companies, and products purchased from these companies will not be covered under the Live Eyewear warranty.
IMPORTANT: PRODUCT WARRANTIES ARE NOT TRANSFERABLE. ANY LIVE EYEWEAR PRODUCT SOLD BY AN UNAUTHORISED RETIALER OR SOLD SECOND-HAND IS NOT COVERED BY THE LIVE EYEWEAR WARRANTY.
If you ever have a question as to whether a retailer is authorised, please don’t hesitate to contact us via email at: [email protected] for verification.