{"id":235294,"date":"2022-07-19T21:35:53","date_gmt":"2022-07-19T19:35:53","guid":{"rendered":"https:\/\/cocoons.eu\/allgemeine-geschaeftsbedingungen-fuer-verbraucher\/"},"modified":"2025-02-04T03:11:48","modified_gmt":"2025-02-04T02:11:48","slug":"allgemeine-geschaeftsbedingungen-fuer-verbraucher","status":"publish","type":"page","link":"https:\/\/cocoons.eu\/de\/allgemeine-geschaeftsbedingungen-fuer-verbraucher\/","title":{"rendered":"Allgemeine Gesch\u00e4ftsbedingungen f\u00fcr Verbraucher"},"content":{"rendered":"\n<h1>ALLGEMEINE GESCH\u00c4FTSBEDINGUNGEN F\u00dcR VERBRAUCHER<\/h1>\n<h3>Zahlungsmethoden<\/h3>\n<p>Live Eyewear B.V. akzeptiert die folgenden Zahlungsmethoden:<\/p>\n<ul>\n<li>iDEAL<\/li>\n<li>Kreditkarten: MasterCard, Visa, Maestro, V PAY<\/li>\n<li>PayPal<\/li>\n<\/ul>\n<p>Die von Ihnen angegebene Rechnungsadresse muss mit der Rechnungsadresse \u00fcbereinstimmen, die beim Finanzinstitut hinterlegt ist, das die Kreditkarte ausgestellt hat. Wenn eine Kreditkartenautorisierung fehlschl\u00e4gt, behalten wir uns das Recht vor, Ihre Bestellung zu stornieren, ohne Sie zu benachrichtigen.<\/p>\n<p>Live Eyewear B.V. kann keine Kreditkartenprobleme mit Ihrem Finanzinstitut l\u00f6sen, wenn eine Kreditkarte abgelehnt wird. Es liegt in Ihrer Verantwortung als Verbraucher, Kreditkartenprobleme mit dem ausstellenden Institut zu regeln.<\/p>\n<h3>Warenr\u00fcckgabe zur R\u00fcckerstattung<\/h3>\n<p>Mit unserer problemlosen 14-Tage-Geld-zur\u00fcck-Garantie gehen Sie kein Risiko ein. Wenn Sie mit Ihrem Kauf nicht zu 100 % zufrieden sind, k\u00f6nnen Sie ihn innerhalb von 14 Tagen zur\u00fcckgeben, und wir erstatten Ihnen gerne den Kaufpreis. Bitte beachten Sie, dass Sie f\u00fcr den R\u00fcckversand der Produkte an uns verantwortlich sind und wir empfehlen, eine nachverfolgbare Versandmethode zu verwenden.<\/p>\n<p>Sie k\u00f6nnen die meisten neuen, wiederverkaufbaren Artikel innerhalb von 14 Tagen nach Lieferung zur\u00fccksenden und erhalten den vollen Kaufpreis erstattet:<\/p>\n<ul>\n<li>Um eine R\u00fccksendung zu veranlassen, kontaktieren Sie bitte den Live Eyewear-Kundendienst per E-Mail an info@cocoons.eu.<\/li>\n<li>Wenn Sie eine R\u00fcckerstattung beantragen, entspricht der Betrag dem vollst\u00e4ndigen Wert der zur\u00fcckgegebenen Artikel, sofern nicht anders angegeben.<\/li>\n<li><strong>Nicht-EU-L\u00e4nder:<\/strong> Alle von Live Eyewear B.V. f\u00fcr den Erhalt zur\u00fcckgegebener Artikel gezahlten Zollgeb\u00fchren werden von der R\u00fcckerstattung abgezogen.<\/li>\n<li>Die Gutschrift f\u00fcr zur\u00fcckgegebene Artikel wird \u00fcber die f\u00fcr den Kauf verwendete Zahlungsmethode verrechnet. R\u00fccksendungen werden innerhalb von 5 bis 10 Tagen nach dem Datum, an dem die R\u00fccksendung von Live Eyewear B.V. akzeptiert wurde, \u00fcber die f\u00fcr den Kauf verwendete Zahlungsmethode verrechnet.<\/li>\n<li>Wenn Artikel oder Verpackungen nicht zur\u00fcckgegeben werden oder besch\u00e4digt sind, kann eine Wiedereinlagerungsgeb\u00fchr anfallen.<\/li>\n<li>Einzelne Produkte k\u00f6nnen von dieser Garantie ausgeschlossen sein.<\/li>\n<\/ul>\n<h3>Warenr\u00fccksendung zum Umtausch<\/h3>\n<p>Jeder auf der Website gekaufte Artikel kann innerhalb von 14 Tagen gegen einen \u00e4hnlichen Artikel gleichen Wertes umgetauscht werden.\u00a0 Die Artikel m\u00fcssen in neuem, wiederverkaufsf\u00e4higem Zustand sein.\u00a0 Bitte beachten Sie, dass Sie f\u00fcr den R\u00fcckversand der Produkte an uns verantwortlich sind und wir empfehlen, eine nachverfolgbare Versandmethode zu verwenden. Befolgen Sie bitte diese Anweisungen, um Waren zum Umtausch zur\u00fcckzusenden:<\/p>\n<ul>\n<li>Bitte vermerken Sie auf einer Kopie des Original-Packzettels, welche(n) Artikel Sie im Umtausch gegen den\/die urspr\u00fcnglich gekauften Artikel w\u00fcnschen.<\/li>\n<li>Senden Sie die nachstehende Umtauschbearbeitungsgeb\u00fchr, um die Versand- und Bearbeitungskosten abzudecken, die mit der Zusendung des\/der umgetauschten Produkts\/Produkte an Sie verbunden sind.\u00a0 Sobald Sie die Umtauschgeb\u00fchr gesendet haben, erhalten Sie eine Best\u00e4tigungs-E-Mail.\u00a0 Bitte drucken Sie diese E-Mail aus und legen Sie sie dem\/den zur\u00fcckgesendeten Artikel(n) bei.<\/li>\n<\/ul>\n<a href=\"https:\/\/cocoons.eu\/de\/einkaufswagen\/?add-to-cart=236524\" class=\"button primary is-normal box-shadow-1\" style=\"border-radius:99px;\">\n\t\t<span>\u20ac10 UMTAUSCHGEB\u00dcHR SENDEN<\/span>\n\t<\/a>\n\n\n<ul>\n<li>Ship your return package with the exchange item(s), a copy of the original packing list with exchange items noted, and a printed copy of the exchange fee payment confirmation email to;<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><strong>Live Eyewear B.V.<\/strong><br \/><strong>Zwetsloot 1<\/strong><br \/><strong>9231 DW Surhuisterveen<\/strong><br \/><strong>Netherlands<\/strong><\/p>\n<p>Once we have received your items for exchange, the exchange will be processed within 3-5 business days.&nbsp; If you have additional questions or need further assistance, please contact our customer service at <a href=\"mailto:info@cocoons.eu\">info@cocoons.eu<\/a><\/p>\n<h3>Limited Lifetime Warranty<\/h3>\n<div>Authentic Live Eyewear OveRx fitover eyewear (Cocoons and Vistana) feature patented designs and professional grade components that are covered by a limited lifetime warranty. OveRx eyewear are warranted to the original purchaser for any defect in materials or workmanship. Live Eyewear B.V. will repair or replace, at its option, any pair of OveRx eyewear found to be defective, exclusive of damage caused by improper or unreasonable use. This warranty does not apply to normal wear and tear, including lens breakage or scratching. Any alteration or modification of the original product will void the warranty.<\/div>\n<div>&nbsp;<\/div>\n<div>To register your limited lifetime warranty or for directions on how to submit a warranty claim, please see our <a href=\"https:\/\/cocoons.eu\/de\/garantiehinweise\/\">warranty information<\/a> section.&nbsp; If you need additional assistance, please email <a href=\"mailto:info@cocoons.eu\">info@cocoons.eu<\/a><\/div>\n<div>&nbsp;<\/div>\n<h3>Refunds, Credits and Balances Due<\/h3>\n<p>Your payment method should be credited within 10 business days of the time Live Eyewear B.V. receives your returned merchandise. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution&#8217;s billing cycle.<\/p>\n<h3>Defective Items<\/h3>\n<p>A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please email Live Eyewear B.V. customer service at <a href=\"mailto:info@cocoons.eu\">info@cocoons.eu<\/a> for assistance.<\/p>\n<h3>Damaged Items<\/h3>\n<p>If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please email Live Eyewear B.V. customer service at <a href=\"mailto:info@cocoons.eu\">info@cocoons.eu<\/a> for assistance.<\/p>\n<p>Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting Live Eyewear B.V., you may not receive credit for the return.<\/p>\n<h3>Limits of Responsibility<\/h3>\n<p>We accept no responsibility for user-initiated damage and\/or loss of parts incurred during operation or use of product.<\/p>\n<h3>Shipping Destinations<\/h3>\n<p>Shipping destinations will be specified at check-out. At the beginning of the checkout process, you can select the available shipping destinations from the region and country pull-down menus. If your desired destination is not included in the available choices, we cannot ship orders to that location. INTERNATIONAL SHIPPING: Buyer is responsible for shipping costs including but not limited to any duties, taxes and other charges (e.g. customs fees) that may be levied by the destination country. The product prices are indicated in euros on the website. Customers from abroad will be charged the current exchange rate.<\/p>\n<h3>Price and\/or Description Changes<\/h3>\n<p>All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.<\/p>\n<p>When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.<\/p>\n<h3>Order Questions or Changes<\/h3>\n<p>If you have recently placed an order using the Cocoons.eu website and need information about us or would like to change your order, there are a number of ways to contact us. If you have explored the links on our FAQ page but still need assistance, please email Live Eyewear B.V. customer service at <a href=\"mailto:info@cocoons.eu\">info@cocoons.eu<\/a>.<\/p>\n<h3>Indemnification<\/h3>\n<p>You agree to indemnify, defend, and hold harmless Live Eyewear B.V., its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and\/or costs (including, but not limited to, attorneys&#8217; fees) that arise from your use of any of Live Eyewear B.V. services.<\/p>\n<h3>Errors on Our Site<\/h3>\n<p>Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Live Eyewear B.V. reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.<\/p>\n<p>If your payment has already been processed for the purchase when your order is cancelled, Live Eyewear B.V. will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.<\/p>\n<p>If you are not fully satisfied with your purchase, you may return it in accordance with the Live Eyewear B.V. return and exchange policies.<\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-235294","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Allgemeine Gesch\u00e4ftsbedingungen f\u00fcr Verbraucher : Cocoons<\/title>\n<meta name=\"description\" content=\"Click here to view our page Allgemeine Gesch\u00e4ftsbedingungen f\u00fcr Verbraucher.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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